Digital service delivery
Lion OTT subscriptions are digital services. Once an order is activated, delivered, or used, refunds may be limited because access has already been provided.
Lion OTT Policy
This policy explains how refund requests are reviewed for Lion OTT digital IPTV subscriptions, renewals, and reseller-related orders.
Lion OTT subscriptions are digital services. Once an order is activated, delivered, or used, refunds may be limited because access has already been provided.
A refund request can be reviewed if the service was not activated, the order was not delivered, or support confirms that the issue cannot be resolved after checking the account.
Activated IPTV accounts, completed renewals, used trials, wrong device/app setup by the customer, or service issues caused by unsupported apps, VPN, ISP blocking, or unstable internet may not qualify for a refund.
Contact support with your order details, account email or phone, payment proof, and a clear description of the issue. Our team will review the request and suggest the next step.
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